Flex CSC Systems
Flex CSC is the industry’s first low-cost, virtually “shrink-wrapped” ETC Customer Service Center software package. It is a feature-rich system that is specially designed to meet the needs of small to mid-size toll agencies and toll road concessionaires.
It provides all of the functions needed to securely manage personal and corporate accounts, tags, toll transaction histories, automated account replenishments, customer service operations, cases, notes, and more. Some key features include:
- Create, update, and retire customer account info, credit card info, vehicle info, and tag info
- Automated interface to credit card clearinghouses, automated payment gateways, etc.
- Supports personal, non-revenue, and commercial accounts
- Allows initial deposits and automated replenishments to be made via credit card, check, etc.
- Provides online customer statements
- Customer Service Center staff has secure access to customer toll transaction histories, payment histories, notes from previous calls, etc
- Works with multiple currencies
- System can operate with local servers, or secure remote "cloud" computing environments for high availability and simplified maintenance
- Assigns multiple tags to individuals and companies
- Supports Interoperability between multiple roadways
- Fully internationalized
- Tag inventory management
- Powerful Case and Task Management functions
- Configurable application and database security levels for different employees
- Reciprocity feature allows multiple “member” toll agencies and/or concessionaires to share one CSC
- Operates with standard web-browsers
- Member agencies can upload toll transactions to the CSC in both individual and batch formats
- Secure, Linux-based software with powerful remote service and support capabilities
- Integrated email, contact management and call logging
- Built-in reports
Easy-to-use web browser-based GUI screens and reports allow your CSC staff to provide fast and accurate customer service. Also included, is a fully integrated and extremely powerful Customer Relationship Management (CRM) system which serves as the “platform” for all CSC operations.
Additional Features:
- Powerful Case and Task Management functions
- Configurable application and database security levels for different employees
- Automated credit card processing with interfaces to secure payment gateways and clearinghouses
- Reciprocity feature allows multiple “member” toll agencies and/or concessionaires to share one CSC and thus provide better service for motorists
- Operates with standard web-browsers
- Member agencies can upload toll transactions to the CSC in both individual and batch formats
- Secure, Linux-based software with powerful remote service and support capabilities
- Integrated email, contact management and call logging
- Built-in reports